Account Support & Credentialing for DevSecOps Learners
Quickly get the help you need—whether you’re connecting with support, managing course timelines, or locating your Credly badge. This guide consolidates the most common learner support scenarios and provides step‑by‑step instructions so you can stay focused on mastering DevSecOps concepts.
Introduction
Enrolled in a DevSecOps certification program? Learners frequently have questions about getting immediate support, managing course access, and retrieving credentials. This article walks you through:
- Reaching support quickly for immediate help.
- Managing course timelines and start deadlines.
- Retrieving a missing Credly badge after passing your exam.
1. How to Connect with Support Rapidly
When you need immediate assistance—such as troubleshooting a lab environment or resolving an account question—our support team is accessible directly within the platform.
Support Channels
- In-Portal Chat Widget (Recommended): Click the Chat with support widget (headset icon) in the bottom-right of the learning portal. Responses are delivered within minutes.
- Request a Real Agent: If the automated helper does not resolve your query, choose Request a real agent to connect with support staff immediately.
- Email Support: For non-urgent administrative queries, email
trainings@practical-devsecops.com.
2. Missing Your Credly Badge
Credly issues digital badges that verify your DevSecOps certification achievement. After passing your exam and completing ID verification (which takes up to 48 hours), you will receive an invitation email. If your badge email has not arrived after verification:
Step‑by‑Step Checklist
-
Search your email folders
Check Inbox, Spam, Junk, and Promotions for messages fromno-reply@credly.comorbadge@acclaim.com. -
Verify your email address
Ensure the address on your learner profile matches the one you are checking. -
Check your Credly account
Log in at credly.com with your registered email address to see if the badge is already pending under My Badges. -
Contact support
If the badge is still missing after 48 hours from ID verification, open the chat widget on the portal to connect with an agent and provide:- Full name and learner ID
- Course/exam name and completion date
- Email address used for enrollment
Common Questions & Quick Tips
| Question | Quick Answer |
|---|---|
| How long does it take for support to respond? | Our support team responds within minutes via the portal chat widget. |
| Do I need a Credly account to receive my badge? | An invitation link is sent by email. Creating a Credly account allows you to manage, embed, and share your verified badge across platforms. |
| When will I receive my badge after the exam? | Once you pass, submit your ID for verification (takes up to 48 hours). Your badge link and certificate PDF are delivered immediately upon verification completion. |
Final Thoughts
Navigating account support and credentialing is straightforward with the right tools. Use the in-portal Chat widget for rapid support within minutes, keep your profile up to date, and reach out whenever you need guidance along your DevSecOps certification journey.