Home Certification & Exams How to Update Your Certificate Details and Keep Your Identity Secure

How to Update Your Certificate Details and Keep Your Identity Secure

Last updated on Sep 02, 2026

How to Update Your Certificate Details and Keep Your Identity Secure

Whether you're polishing a DevSecOps certification or preparing to share your achievement with employers, it's essential that the information on your certificate is accurate and that your personal data stays protected. This guide walks you through the most common scenarios—changing names, updating email addresses, and understanding how we safeguard your ID documents—so you can confidently manage your credential details without any hassle.

Table of Contents

  1. Certificate of Completion vs. Exam Certificate
  2. Changing the Name on Your Certificate of Completion
  3. Name Rules for Your Exam Certificate
  4. Updating the Email Address Linked to Your Certificate
  5. How We Protect Your Uploaded ID Proof
  6. Step‑by‑Step: Editing Credential Details in Your Account
  7. Frequently Asked Questions (FAQ)
  8. Tips for a Smooth Certification Experience

Certificate of Completion vs. Exam Certificate

There are two types of certificates on our platform, each with different name-handling rules:

Certificate of Completion Exam Certificate (Certified)
How you earn it Finish all mandatory exercises and videos Pass the exam and complete ID verification
Name source Your account profile (Account Settings → Personal Information) Name you provide during ID verification
Name constraints ASCII characters only (A–Z, a–z, 0–9, spaces, hyphens, apostrophes, periods) ASCII characters only (A–Z, a–z, 0–9, spaces, hyphens, apostrophes, periods)
Name must match ID? No Yes — must exactly match the government-issued ID used for verification
How to change the name Edit Account Settings → Personal Information → Save → re-download Contact support to request a name change; staff will process it

Key takeaway: Both certificate types accept only ASCII characters. The Certificate of Completion pulls the name from your profile, while the Exam Certificate name is locked to what you submit during ID verification.

Changing the Name on Your Certificate of Completion

The Certificate of Completion uses the name in your account profile. To change it:

  1. Log in to your Practical DevSecOps portal.
  2. Navigate to Account Settings (gear icon in the top‑right corner).
  3. Select Personal Information.
  4. Edit the First Name and Last Name fields as needed.
  5. Click Save Changes.
  6. Return to the Certificates page and click Re‑download Certificate.
  7. Verify that the new name appears correctly on the PDF.

Note: The certificate is dynamically generated. If you update your profile after downloading, you'll need to re-download the updated version.

Name Rules for Your Exam Certificate

Why the name must match your national ID

Your exam certificate is a formal proof of competence. The name printed on it must exactly match the name on the government‑issued identity document you used for verification. This requirement prevents fraud and ensures that employers and auditors can reliably link the credential to a real person.

ASCII-only requirement

The certificate system accepts only ASCII characters (A–Z, a–z, 0–9, spaces, hyphens, apostrophes, and periods). Names on the certificate must be rendered using Latin alphabet characters.

What is allowed?

  • Latinized versions of the same name are acceptable.

    • Russian: Мария Федорова → Maria Fedorova
    • Chinese: 王小明 → Wang Xiaoming
    • Japanese: 田中太郎 → Tanaka Taro
    • Arabic: أحمد محمد → Ahmed Mohammed
    • Hebrew: יוסי לוי → Yossi Levi
    • Azerbaijani: Əli Hüseynov → Ali Huseynov

  • Exact transliterations that retain the original spelling in a Latin alphabet are also fine.

Tip: If you have a government-issued ID that already displays your name in English (e.g., a passport with a phonetic name line, or a bilingual ID card), prefer uploading that ID during verification. It eliminates transliteration ambiguity and speeds up the verification process.

What is not allowed?

  • Using an English nickname or a completely different name that does not correspond to the ID.

    • Thai example: Somchai Wongsawang → Sam Wong → Not allowed

    • Korean example: Kim Min Ji → Mindy Kim → Not allowed

  • Non-ASCII characters are not supported. If your legal name contains non-Latin script characters, you must provide an ASCII transliteration that matches your legal name.

How to change your name after the certificate is issued

If you need to change the name on your exam certificate after it has been issued, you cannot do it yourself through the portal. Contact support via the "Chat with support" button or email trainings@practical-devsecops.com and our staff will process the name change for you.

Updating the Email Address Linked to Your Certificate

During ID submission (recommended)

When you submit your ID after passing the exam, you will need to enter an email address. You can use:

  • Your account email – enter it in the email field.
  • A personal email – if you prefer the certificate and Credly badge to go to a different address.

The email field is required and cannot be left blank.

The exam certificate and Credly badge will be sent to the email you specify during ID submission.

Important: Always submit your ID through the platform at https://members.practical-devsecops.training/certificate. Never send your ID document via email, as it is not secure.

After the certificate is issued

If the certificate has already been issued and you need the email changed:

  1. Contact Support – Reach out via the "Chat with support" button or email trainings@practical-devsecops.com.

  2. Provide verification details – You'll be asked to confirm the email used during the original ID verification.

  3. Team updates the record – Our staff will change the email address and resend the certificate to the new address.

How We Protect Your Uploaded ID Proof

Data handling policies

  • Immediate deletion – As soon as the verification process is complete, the uploaded ID document is permanently deleted from our servers.

  • Compliance standards – Our data‑deletion workflow follows SOC 2, ISO 27001, and GDPR regulations, guaranteeing that your personal information is never retained longer than necessary.

No sharing, no storage

We do not share your ID document with any third party, nor do we keep a copy for future use. For a deeper dive into our security framework, visit our Trust Center: https://trust.practical-devsecops.com.

Step‑by‑Step: Editing Credential Details in Your Account

  1. Log in to your Practical DevSecOps portal.

  2. Navigate to Account Settings (gear icon in the top‑right corner).

  3. Select Personal Information.

  4. Edit the First Name and Last Name fields as needed.

  5. Click Save Changes.

  6. Return to the Certificates page and click Re‑download Certificate.

  7. Verify that the new name appears correctly on the PDF.

Screenshot: (Insert a screenshot of the "Personal Information" page with the editable name fields highlighted.)

Frequently Asked Questions (FAQ)

Question Answer
Can I use a nickname on my exam certificate? No. The name must match the official name on your national ID. Latinized versions are allowed, but nicknames are not.
What if I need to change my email after receiving the certificate? Contact our support team with the original verification email. They will update the address and resend the certificate.
Is my ID document stored after verification? No. It is deleted immediately in compliance with SOC 2, ISO 27001, and GDPR.
Can I edit my name on the Certificate of Completion? Yes. Update your name in Account Settings → Personal Information and re-download the certificate.
Can I change the name on my Exam Certificate? Yes, but after the certificate is issued you need to contact support. Our staff will process the name change for you.
What characters are allowed on my exam certificate? Only ASCII characters: A–Z, a–z, 0–9, spaces, hyphens, apostrophes, and periods.
What if my legal name is in a non-Latin script? You must provide an ASCII transliteration of your legal name. The transliteration must match your legal name and be verifiable against your ID document.
Where can I learn more about your security practices? Visit the Trust Center at https://trust.practical-devsecops.com.
My ID is in a non-English language (e.g., Azerbaijani). Will that be a problem? No. We accommodate names from various languages and cultures. Provide an ASCII transliteration of your legal name that matches your ID document.

Tips for a Smooth Certification Experience

  • Double‑check your legal name before uploading ID documents. Small spelling errors can delay issuance.

  • For the exam certificate, ensure your name uses only ASCII characters if your legal name contains non-Latin script. Provide an accurate transliteration.

  • For the Certificate of Completion, update your profile name before downloading if you want a specific display name.

  • Use a permanent email address (e.g., a work or personal email you keep long‑term) to avoid future changes.

  • Keep a copy of your verification receipt; it includes a reference number that speeds up support requests.

  • Review the certificate immediately after download to confirm all details are correct. If you spot an error, update your account details and re‑download before sharing it publicly.

By following these guidelines, you'll ensure that your DevSecOps certification accurately reflects your identity and that your personal data remains protected throughout the process. If you encounter any issues not covered here, our support team is ready to help—just reach out through the Help Center. Happy certifying!