Q1: Can i ask you something, i’ve been delaying this course for over a year now. I had my reasons for it, i’m not going to excuse myself, the fault lies completely within me. I just want to ask, since I registered and paid for CDP and CDE, I plan to renew my lab for CDP and finally complete the course. Question is, I haven't lost access to CDE right?
A: We recommend you to do the following:
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Extend lab access for CDP
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Complete CDP course
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Schedule CDP exam and pass the Exam
After that, let us know your preferred date to start, you could also email us at trainings@practical-devsecops.com. You just need to extend your labs access in here https://portal.practical-devsecops.training/pricing .
**Q2: some of the images in the lab environment are deployed with significantly outdated packages in their images. That means that some of the SCA/SAST/DAST tools won't work in "latest", we'd have to perform full upgrades to make these **work.Is it ok during the exam to use outdated but known working versions of the tools? (I'd add a remark to the report that for in-field use I'd make sure to get the tools up to date...)
A: Our team always makes sure that the version of the tool used in exercise is the latest or the working one. You could take notes regarding the tools before you do the exam. If your tool is not running properly due to its version during the exam, you can reach out to us in the dedicated exam support channel.
Q3: How do I determine the cause of my first exam attempt which resulted in a failure (insufficient evidence, report writing format, or exam challenge solutions) to know how I can improve on my next attempt
A: We apologize, but we do not share the solutions for the challenges in the exam to maintain the confidentiality and integrity of our certification procedures.
Q3: I would like to change the address in my invoice and request a new one
A: Thank you for reaching out. We will connect you to our marketing sales team regarding your request. Please wait for a couple of hours for the changes that you requested
Q4: All the courses have been expired and i'm unable to download the certificate of completion
A: Please contact the staff by clicking the “Chat with support” button with headset icon and request a real agent.