Administrative Support for DevSecOps Courses: Invoices, Certificates, & Common Requests
Administrative Support for DevSecOps Courses: Invoices, Certificates, PDFs & Common Requests
Managing the paperwork that comes with your DevSecOps training—such as invoices, certificates of completion, and course
PDFs—should be straightforward. This guide walks you through the most frequent administrative requests, explains how to
get them resolved quickly, and offers tips to avoid delays. Whether you need to update billing information, retrieve an
expired certificate, or obtain a new PDF link, the steps below will help you get the right support from our team.
Table of Contents
1. Changing the Billing Address on an Invoice
2. Invoice or Order Stuck on “Processing”
3. Course Not Showing Under My Courses
4. Downloading a Certificate of Completion
5. Accessing Course PDFs
6. Submitting Images or Screenshots for Support
7. Frequently Asked Questions (FAQ)
8. Tips for Faster Resolution
Changing the Billing Address on an Invoice
Request a real agent and provide the details below. The agent will forward the request to the team that issues invoices.
Include:
- Account email
- Invoice or order number
- Current invoice PDF (attach it)
- New billing address (street, city, state, ZIP, country)
- Purchase order (PO) number, if applicable
- Reason for the change (e.g., company re-branding, personal move)
You will receive the revised invoice by email once the team completes the update.
Invoice or Order Stuck on “Processing”
Billing and Payments may show Processing even after the money has left your account. Until the order is marked Paid, the
portal will not grant course access.
This is a manual verification step. The chatbot cannot mark an order as Paid.
How long to wait before escalating
| Payment method | Typical time before the order should show Paid | Escalate if still Processing after |
|----------------|------------------------------------------------|------------------------------------|
| Credit or debit card | Minutes to a few hours | 24 hours |
| PayPal | Same day in most cases | 24 hours |
| Bank transfer / PO / corporate invoice | 1–3 business days | 3 business days (or immediately if you have a payment
confirmation) |
If you already have a bank, card, or PayPal confirmation, do not wait days or weeks. Request a real agent as soon as the
table above is exceeded.
How to request a manual “Paid” verification
1. Open Chat with support and request a real agent.
2. Choose Category: Pricing & Payments.
3. Include all of the following:
- Account email used at checkout
- Order or invoice number
- Course name
- Purchase date
- Payment method
- Transaction ID, last four digits of the card, or a screenshot of the gateway/bank confirmation
- A screenshot of Billing and Payments still showing Processing
4. Ask the agent to manually verify the payment and mark the order Paid.
What not to do
- Do not buy the same course again. A second purchase will not unstick the first order.
- Do not assume the chatbot can flip the status. Only staff can mark an order Paid.
Once the order is Paid, continue with Course Not Showing Under My Courses if the course still does not appear.
Course Not Showing Under My Courses
If a course is missing from My Courses, work through the checks below in order. Do not buy the course again.
1. Confirm the same account email
Sign in with the email used at checkout. A work login and a personal login are separate accounts; the course is only on
the account that paid. Check the email shown in the top-right corner of the portal.
2. Schedule the course (if not already done)
Open https://members.practical-devsecops.training/course (or the members portal schedule page):
- If the course is not scheduled yet, click Schedule, pick a start date and time, and confirm.
- Courses do not appear under My Courses until they have been scheduled.
3. Allow 20–30 minutes for the provisioning build
After you schedule, an automated background build provisions labs, assessments, and content modules. This typically
takes 20–30 minutes.
- Check My Enrollments for a spinner next to the course name while the build is running.
- After 20–30 minutes, hard-refresh the page (Ctrl + F5 or Cmd + Shift + R). The course should then appear under My
Courses.
4. If Billing still shows Processing
If the order is not marked Paid yet, follow Invoice or Order Stuck on “Processing” first. Provisioning cannot finish
until payment is confirmed.
5. Still missing after 30 minutes?
Open Chat with support, request a real agent, and include:
- Full name and account email
- Course title and scheduled start time
- Order/invoice ID
- A screenshot of My Enrollments / the empty My Courses list
Downloading a Certificate of Completion
Certificate download steps, eligibility, and what to do if the button is greyed out are in Certificate of Completion:
Requirements & How to Download It.
If the file is missing or the link has expired, request a real agent and include your course name and account email.
Accessing Course PDFs
The course PDF manual is sent with the enrollment email (subject lines such as [CourseName] Course Material and other
important details or [CourseName] PDF Manual). Download it promptly; the link expires after about one week. Keep a copy
in your own cloud storage.
If you cannot find or open the file, request a real agent and ask for a fresh PDF link. Specify the email address that
should receive it.
Submitting Images or Screenshots for Support
Sometimes a visual aid (e.g., a screenshot of an error) speeds up troubleshooting. However, the current automated system
cannot parse images directly. Here’s how to make the most of visual information:
- Attach Images in Chat with support
- Use the Attach File button to upload PNG, JPG, or PDF screenshots.
- Add a brief description of what the image shows (e.g., “Billing still shows Processing after card payment”).
- Provide Textual Context
- Summarize the steps you took before the issue occurred.
- Include any error codes or messages verbatim.
By combining a clear textual explanation with an attached image, the support staff can resolve your issue without
needing AI-based image reading.
Frequently Asked Questions (FAQ)
| Question | Quick Answer |
|----------|--------------|
| How do I change the billing address on an invoice? | Request a real agent and send the invoice number, new address, PO
(if any), and the current invoice PDF. The agent forwards it to the invoicing team. |
| Why is Billing still “Processing” after I paid? | The gateway may not have marked the order Paid. Request a real agent
for manual Paid verification. Do not buy the course again. |
| I paid, but the course is not under My Courses. | Use the same account as at purchase, schedule the course on the
members portal, then wait 20–30 minutes for the provisioning build and hard-refresh. If Billing still shows Processing,
escalate Paid verification first. |
| Why can’t I download the PDF? | Most often the link has expired. Request a real agent for a new link. |
| Can I get a PDF sent to my corporate email? | Yes — specify the email address when you request a real agent and we
will send the file securely. |
Tips for Faster Resolution
- Include All Required Details — Missing invoice numbers, PO numbers, learner IDs, or course titles cause
back-and-forth delays.
- Escalate Processing orders — If Billing is stuck on Processing after a confirmed payment, ask for a real agent. The
chatbot cannot mark an order Paid.
- Check Your Spam Folder — Automated responses and PDF links sometimes land there.
By following the procedures outlined above, you’ll experience smoother interactions with our administrative team, keep
your records up to date, and stay focused on mastering DevSecOps skills. If you encounter any other issues not covered
here, request a real agent — our team is ready to help.
